7 Things a Website Chatbot Should Be Able to Do in 2025

In the digital world of 2025, a website chatbot is no longer just a nice-to-have feature but an essential tool to improve customer experiences and streamline business processes. But what makes a truly great chatbot? Here are seven things a modern website chatbot must be able to do in 2025:

1. Provide Deeplinks to the Website

A chatbot should be able to independently crawl the website and extract relevant links. This allows it to respond directly to queries like “Where can I find the return policy?” or “Show me the latest offers” with appropriate deeplinks. This saves users time and simplifies website navigation significantly.

The ChatBot has generated this deeplink by crawling the Website automatically

2. Utilize Website Functions with Function Calls

Modern chatbots must seamlessly interact with website features. For example, users should be able to check the status of an order or initiate a return directly within the chat. This is enabled by function calls, allowing the chatbot to access APIs and other technical interfaces of the website.

3. Address Users in Their Language Automatically

A good chatbot recognizes the user’s preferred language and adapts accordingly. Whether the user speaks German, English, or another language, the chatbot should effortlessly start the conversation in the correct language. This function significantly improves the user experience and makes the chatbot globally applicable.

The ChatBot detects the users language from the Browser without asking and responds accordingly

4. Allow for Human Takeover at Any Time

Even the best chatbot sometimes reaches its limits. In such situations, it is essential that users can easily switch to speaking with a human agent. Even better, the chatbot should facilitate this transition smoothly by passing on all relevant information to the agent. AI-powered human takeover options can further optimize this process.

Sometimes it is important that a human agent takes over from the AI – this system detects a situation like that automatically and can call a human…
…which then smartly can pick it up and calm down the situation

5. Provide Information Based on Uploaded Materials

A truly versatile chatbot should be able to analyze uploaded materials such as product PDFs, price lists, or presentations and derive accurate information from them. This enables it to answer questions about technical specifications, pricing, or other details directly. This function is especially valuable in complex B2B scenarios.

Here you can see an example how deep the response of a Website ChatBot can be, if he has been trained with enough specific material (PDFs, other Websites etc.)

6. Multichannel Availability

Communication should take place where the user feels most comfortable. A modern chatbot is not only available on the website but also on channels like WhatsApp, Instagram, or Telegram – with the same functionality. This flexibility ensures that users can use the chatbot on their preferred platform without compromising performance.

In 2025 Users expect that they can communicate in the Channel/Tool that they like most.

7. Configuration with Different LLM Models

As AI models continuously evolve, a chatbot should be configurable with various large language models (LLMs). This allows businesses to benefit from advancements in AI technology or, if needed, use European AI models to meet data protection requirements and regional regulations.

Different LLM Models for Choice.

Conclusion

The demands on chatbots in 2025 are higher than ever. From smart navigation via deeplinks to multichannel functionality and the use of the latest AI technologies – a high-performing chatbot offers far more than just simple answers to standard questions. Companies that focus on these seven features can ensure they not only meet user expectations but are also future-proof.

The 7 Best AI Chatbots in 2025

In today’s digital world, chatbots are not just useful but often indispensable. Companies and individuals alike benefit from the ability to answer questions quickly and efficiently, enable personal interactions, and automate tasks.

We take a look at the seven best AI chatbots shaping the market in 2025.

1. HybridAI

Visit HybridAI’s Website

HybridAI stands out with its unique combination of emotional understanding and human takeover. Unlike other bots, HybridAI detects emotional triggers and can involve a human operator to handle complex or sensitive issues. It supports multiple AI models like OpenAI, LLaMA, and Gemini, offering tremendous versatility. Additionally, HybridAI can integrate with the advanced European AI models Teuken and Occiglot, a decisive advantage for certain applications.

Strengths:

  • Emotion-aware and human takeover
  • Supports multiple AI models
  • Privacy-friendly and open-source
  • Function calls and social media integration

Weaknesses:

  • Limited enterprise integration and team support

Conclusion: For those looking for cutting-edge AI features and a chat communication system where humans intervene when it matters most, HybridAI is unparalleled.

2. ChatGPT

Visit OpenAI’s Website

ChatGPT by OpenAI remains a giant in the AI space. It impresses with its naturally sounding responses and extensive language capabilities. However, it is limited to the OpenAI model, which can lead to constraints for specific requirements.

Strengths:

  • Outstanding language capabilities
  • Widely adopted and proven
  • Cutting-edge AI technology

Weaknesses:

  • No human takeover or advanced emotion detection
  • Limited customization options
  • Not suitable for website embedding

Conclusion: Ideal for simple to moderately complex tasks that require fast and precise answers.

3. UserLike

Visit UserLike’s Website

UserLike has established itself as a strong partner for customer support. It combines AI-driven responses with the ability to transfer conversations to a human agent.

Strengths:

  • Seamless integration with existing support systems
  • Customizable bot personality
  • User-friendly interface for service teams

Weaknesses:

  • Limited capabilities compared to specialized AI models
  • Narrow selection of AI models

Conclusion: A solid choice for companies primarily focused on customer support with a well-established solution where the latest AI features are not a priority.

4. ChatBase

Visit ChatBase’s Website

ChatBase offers advanced training capabilities and excels with its versatility. It’s particularly appealing for companies that need a highly customized chatbot.

Strengths:

  • Extensive customization and training options
  • Integration with multiple models
  • Supports function calls (though not fully flexible)

Weaknesses:

  • No human takeover
  • Privacy standards could be higher
  • Interface language limited to English

Conclusion: Perfect for specific and complex requirements.

5. Intercom

Visit Intercom’s Website

Intercom is known for its seamless integration into enterprise environments and CRM systems. It supports high-level customer support but lags behind in AI capabilities.

Strengths:

  • Excellent integration with enterprise software
  • Focused on enterprise clients

Weaknesses:

  • Limited AI functionality
  • No emotion detection
  • Complex integration

Conclusion: An excellent choice for large enterprises with specific integration requirements.

6. MoinAI

Visit MoinAI’s Website

MoinAI specializes in email and chat marketing automation, offering AI-powered solutions for customer interactions. It’s especially popular among small and medium-sized businesses.

Strengths:

  • Automation of repetitive tasks
  • High user-friendliness

Weaknesses:

  • Limited adaptability for complex scenarios
  • AI integration somewhat underdeveloped
  • High cost

Conclusion: An excellent choice for companies looking to optimize marketing and customer interaction. However, it may not be the best option for those focused on cutting-edge AI functionalities.

7. IBM Watson Assistant

Visit IBM Watson’s Website

IBM Watson Assistant excels with its enterprise features and seamless integration into various platforms. Its powerful AI algorithms and customization options make it a top choice for large enterprises.

Strengths:

  • Excellent scalability
  • Extensive integration options
  • Well-suited for high-governance environments

Weaknesses:

  • Higher costs compared to other bots
  • Difficult-to-use knowledge upload functionality
  • Limited AI model selection

Conclusion: Ideal for enterprises seeking a highly customizable and scalable AI bot.

Conclusion

Choosing the right chatbot depends heavily on individual requirements. HybridAI stands out for its emotional intelligence and privacy features, while ChatGPT shines with its language skills. Companies focused on customer support should consider UserLike or Intercom, while ChatBase excels with its training capabilities. MoinAI offers a specialized solution for marketing and customer communication, while IBM Watson Assistant impresses with enterprise features and scalability.

In 2025, there is more choice than ever, and the perfect solution awaits your needs.

Empathy in Digital Communication: From ELIZA to the AI Hype

The history of electronic chat systems began in the 1960s when Joseph Weizenbaum, a pioneer in computer science, developed ELIZA. This simple program simulated a psychotherapist by paraphrasing user input. Despite its limited functionality, ELIZA captivated its users profoundly. Many people felt understood—a reaction Weizenbaum himself found alarming. This early experience demonstrated how deeply the human desire for empathy and emotional connection can be triggered, even by rudimentary technology.

Try Eliza yourself! With HybridAI, we’ve recreated this famous (but admittedly quite annoying) first chat system: Chat with Eliza

Joseph Weizenbaum and the Limits of Technology

Weizenbaum initially developed ELIZA as a tool to demonstrate artificial intelligence but was so disturbed by the users’ reactions that he later became a critic of the technology. In his book “Computer Power and Human Reason” (1976), he warned that humans tend to attribute human characteristics to machines and emphasized that technology could never replicate the depth and complexity of human empathy. For Weizenbaum, it was clear: technology alone cannot establish genuine interpersonal relationships.

Sherry Turkle: Putting People at the Center of the Digital Revolution

Psychologist and sociologist Sherry Turkle expanded on Weizenbaum’s critical insights by exploring how humans connect with technology in the digital age. In her books, such as “Reclaiming Conversation” and “Alone Together”, Turkle argues that while technology facilitates communication, it often comes at the expense of genuine emotional closeness. She advocates for a more mindful use of technology, with people placed at the center. “We don’t need more technology—we need more humanity in technology,” is one of her core messages.

The Weakness of Today’s AI Hype

The current hype around AI and chatbots has delivered impressive advancements, but one key question often remains unanswered: Can technology truly win hearts? No matter how sophisticated an AI model may be, communication ultimately boils down to convincing people, making them happy, or winning them over for a cause. This is where many modern AI systems fall short: they can process data, recognize contexts, and generate responses, but they do not truly understand.

Empathy, as humans experience it, is more than a reaction to input—it is the result of genuine listening, compassion, and a desire to build a connection. This connection is often absent in purely AI-driven systems. The focus on efficiency and automation frequently overlooks the fact that trust and satisfaction are not solely created by “perfect” answers but by the feeling of being heard, valued, or even surprised by a witty or unexpected comment.

The Importance of Empathetic Communication

The early work of Weizenbaum and Turkle teaches us that empathy and emotional intelligence are irreplaceable. While technology can help us communicate faster and share information more efficiently, humans remain the key to true persuasive power. Hybrid solutions—like those from HybridAI—aim to bridge this gap by combining the strengths of AI with human interaction. They demonstrate that technology should not be seen as a replacement but as a tool to help people deliver their messages with warmth and empathy.

Conclusion

As technological development continues to advance, we must not forget that communication is fundamentally a human process. The lessons of Weizenbaum and Turkle remind us that empathy is not a “feature” but a mindset. No matter how powerful our technologies become, humans remain the benchmark for meaningful communication—yesterday, today, and in the future.

HybridAI: The Future of Intelligent Customer Service

In a world where artificial intelligence (AI) is increasingly used in customer service, HybridAI stands out with a revolutionary approach. This innovative system combines the efficiency of modern AI technology with the emotional intelligence of human interaction to create a unique chat experience.

The Problem with Traditional AI Chatbots

Many existing AI chatbots fail to address the individual needs of users. Often, their responses are generic, shallow, or even inappropriate. This leads companies to lose potential customers or fail to make a lasting impression. Another issue is the hallucination of AI models, which can generate false or unsuitable information. Increasing restrictions imposed by AI providers exacerbate the situation—particularly US-based models now focus more on being non-offensive than on being relevant. This often undermines meaningful customer interaction and relationship-building.

The HybridAI Solution

HybridAI tackles this problem head-on by combining the strengths of AI and human interaction:

  • Autonomous AI with Human Backup Option: While the AI works efficiently and autonomously, a human can step in anytime for complex or sensitive topics. A dedicated AI model monitors the conversation and proactively requests human support when needed.
  • Adaptability: The system can easily be tailored to specific business needs, from custom API integrations to personalized bot identities. Cutting-edge mechanisms such as PDF uploads, website crawling, and function calls are fully supported.
  • Second AI Model for Better Oversight: Another AI model helps identify problematic content and supports human responses, reducing the workload of chat teams while ensuring they’re involved in critical interactions.

What Makes HybridAI Unique?

  1. Emotional Sensitivity: As the only system on the market, HybridAI detects emotional stress situations or critical moments—such as just before a purchase—and hands over to a human agent.
  2. Combination of AI Models: The system uses the best available models and integrates special functions like API queries.
  3. GDPR Compliance: By supporting local and open-source AI models, HybridAI ensures complete data sovereignty and security.

With this approach, HybridAI not only revolutionizes customer service but also sets new standards for empathy and efficiency in the digital age. Companies looking to elevate their customer service should explore this groundbreaking system.

Learn more at HybridAI.one!